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River Ridge Veterinary Hospital Prescription Policy
We will provide a written prescription upon request, provided that we have recently examined your pet, that its required tests are current, and that the particular medication or product requested is appropriate based on the weight and health of the animal. The timeframe of ‘recent examination’ and ‘current’ test is at the doctor’s discretion but will never exceed more than one year from your pet’s last annual examination and last negative/normal test. The written prescription will be provided directly to you. You may request to pick it up or ask it be mailed to your home address (postage fee will apply). We do not charge a fee for writing prescriptions for our patients. We will only provide written prescriptions from our tamper-resistant prescription pads.
WE DO NOT RESPOND TO FAX OR TELEPHONE REQUESTS FOR PRESCRIPTION AUTHORIZATIONS.
If you choose to use an internet or catalog pharmacy to obtain your pet’s medications, you should mail the original written prescription to the pharmacy. Special security features of our written prescriptions prevent any attempt to fax, copy or scan them by causing “VOID” to appear across the copied prescription, thus invalidating it. Carefully select your choice of pharmacy by thoroughly researching them.
Products purchased from our pharmacy are FULLY manufacturer-warranted and guaranteed.
In addition to reimbursement for the cost of the product itself, the guarantee includes reimbursement for the treatment of heartworm disease or intestinal parasites should your pet contract heartworms or specific parasites while taking their prevention products. Online pharmacy guarantees typically cover only reimbursement for the cost of the failed product, and may not cover the costs of subsequent treatments. The treatments for failed preventatives can be very expensive, not to mention the extreme risk to the animal.
Manufacturer product guarantees are VOIDED if those products are purchased through any non-approved channel or for products sourced via gray-market brokers.
Many online or catalog pet pharmacies are NOT manufacturer-authorized channel/distributors of the most commonly purchased heartworm and flea/tick preventative products. This means that if the manufacturers do not sell directly to these companies, these pharmacies obtain these medications through third party companies (gray-market brokers) that divert these veterinary products around the intended chain of custody set aside by the manufacturers. This action then nullifies the warranties on these products. Merck, Zoetis, Merial, Elanco, Boehringer Ingelheim (manufacturers of Heartgard, Deramaxx, Sentinel, Rimadyl, Frontline, Trifexis, Confortis, Bravecto) often have strict policies that prohibit direct sales to these pharmacies, catalog companies or third party distributors.
From 1-800-PedMeds 2019 Annual Report (p. 6 of their report under “Risk Factors”)
Many online pharmacies have been repeatedly reprimanded by the FDA and State Boards of Pharmacy for violating prescribing procedure. Several well known companies have been cited and fined repeatedly for the same violations in the same state!
In some instances, pharmaceuticals manufactured and labeled for use in other countries (Australia, New Zealand) have been found to be illegally diverted and sold through internet sources and catalogs in the USA. In addition, counterfeit and expired medications have also been produced, repackaged or sold to unsuspecting consumers. https://www.fda.gov/inspections-compliance-enforcement-and-criminal-investigations/criminal-investigations/april-27-2018-seller-counterfeit-and-unapproved-pharmaceuticals-sentenced-prison
Other Related Links: https://www.petful.com/pet-health/how-to-know-pets-meds-are-authentic/