River Ridge Veterinary Hospital

6790 River Center Drive
Clemmons, NC 27012

(336)712-3413

www.riverridgevet.com

 

Welcome to River Ridge

Veterinary Hospital 

     

     

COVID-19 UPDATE 4/30/2020

  

In response to the North Carolina "Stay at Home" order that extends to 5/07/20, we will continue to implement the following changes:

 

Effective 5/4/20, our business hours of operation will return to normal hours which are M-F, 8 AM to PM.  We are still maintaining CURBSIDE CHECK-IN only for all appointments. No clients are permitted into the building. This is to reduce PPE usage, to maintain the required distancing criteria of 6 ft apart and to remain under 10 persons gathered, which is impossible to do with clients in small exam rooms and gathered in the lobby. For medication refill requests please call us in advance of your arrival to allow time for the prescription to be processed. Upon arrival into our parking lot, please call 336-712-3413 and a staff member can process your payment via phone and come to your car or meet you via front window with your pet’s medications or supplies.

For medication refills and food order requests please call our office in advance of your arrival to allow time for the prescription to be processed. Upon arrival into our parking lot, please call 336-712-3413 and a staff member can process your payment and come to your car or meet you via front window with your pet’s medications or supplies.

 

In accordance to guidelines set by the NC Veterinary Medical Board, our office will not be performing any “non-essential services” or services that can be reasonably postponed until after the order is lifted. This would include elective surgical or anesthetic-requiring procedures, as well as ancillary grooming procedures such as bathing, nail trims and anal gland expression (unless deemed medically necessary) until after the order has been lifted. We will continue to be available to provide examinations with vaccinations, evaluations and surgical procedures for pets with new or ongoing medical conditions, and will continue to perform rabies vaccinations/ booster appointments in the interest of public health. These appointments must be made in advance by phone. We will return messages left after hours the next business day. In the interest of reducing COVID-19 exposure risk reduction to staff and clients AND in support of the "Stay At Home" order, we will make every effort to phone triage these cases carefully to determine if at-home care can be recommended or if the problem warrants the need for direct examination by the veterinarian. 

 

All emergency veterinary services will be referred to Carolina Veterinary Specialists on Hanes Mall Boulevard (336-896-0902).

 

Thank you for your continued patience during this trying and ever-changing time.

  

                                                                                                                                                        COVID-19 UPDATE 4/13/2020

  

In response to the North Carolina "Stay at Home" order that extends to 4/30/20, we will continue to implement the following changes:

 

Effective 3/30/20, our business hours of operation will be M-F, 1-PM to 5-PM to service Pharmacy/food refills and pickups.  We will no longer be permitting clients to enter the building. All appointments for sick animals or those with a medical problem will be made in advance to arrival via phone consultation with our staff. Those appointments will be curbside drop-off of your pet to a staff member, followed by a phone consultation with the veterinarian regarding findings and treatment recommendations after examination.  

 

For refill requests please call our office in advance of your arrival to allow time for the prescription to be processed. Upon arrival into our parking lot, please call 336-712-3413 and a staff member can process your payment and come to your car or meet you via front window with your pet’s medications or supplies.

 

In accordance to guidelines set by the NC Veterinary Medical Board, our office will not be performing any “non-essential services” or services that can be reasonably postponed until after the order is lifted. This would include annual wellness vaccination appointments, elective surgical or anesthetic-requiring procedures, as well as ancillary grooming procedures such as nail trims and anal gland expression (unless deemed medically necessary) until after 4/30/20. We will continue to be available to provide examinations, evaluations and surgical procedures for pets with new or ongoing medical conditions, and will continue to perform rabies vaccinations/ boosters in the interest of public health. These appointments must be made in advance by phone. 

 

All emergency veterinary services will be referred to Carolina Veterinary Specialists on Hanes Mall Boulevard (336-896-0902).

 

During these reduced hours, our staff will field phone calls and return messages left after hours to help our clients with pets that have medical conditions or problems. In the interest of COVID-19 exposure risk reduction to staff and clients AND in support of the "Stay At Home" order, we will make every effort to triage each case carefully to determine if at-home care can be recommended or if the problem warrants the need for direct examination by the veterinarian. 

Thank you for your continued patience during this trying and ever-changing time.

  

  

COVID-19 UPDATE 3/25/2020

  

The mayors of Clemmons and Winston-Salem issued a “shelter-in-place” order effective at 5pm on Friday.  In response to that order, we have made the following changes:

 

Effective Monday, our business hours of operation will be M-F, 1-PM to 5-PM to service Pharmacy/food refills and pickups.  We will no longer be permitting clients to enter the building. All appointments for sick animals or those with a medical problem will be made in advance to arrival via phone consultation with our staff. Those appointments will be curbside drop-off of our pet to a staff member with phone consultation regarding our findings and treatment recommendations to follow. 

 

For refill requests please call our office in advance of your arrival to allow time for the prescription to be processed. Upon arrival into our parking lot, please call 336-712-3413 and a staff member can process your payment and come to your car or meet you via front window with your pet’s medications or supplies.

 

In accordance to guidelines set by the NC Veterinary Medical Board, our office will not be performing any “non-essential services” or services that can be reasonably postponed until after the order is lifted. This would include annual wellness vaccination appointments or elective surgical or anesthetic-requiring procedures until after 4/30/20. We will continue to be available to provide examinations, evaluations and surgical procedures for pets with new or ongoing medical conditions, and will continue to perform rabies vaccinations and boosters in the interest of public health. These appointments must be made in advance by phone. 

 

All emergency veterinary services will be referred to Carolina Veterinary Specialists on Hanes Mall Boulevard (336-896-0902).

 

Our staff will field and return phone calls and messages left regarding medical concern to help our clients that have pets with chronic medical conditions.  


COVID-19 UPDATE 3/15/2020 

 

In order to continue serving our patients that have medical issues, we are implementing the following policies in response to the COVID-19 pandemic. Our staff is small and works closely together. If even one of us should become exposed, we would be forced to quarantine ourselves and close the hospital completely.

 

To comply with the CDC-recommended social distancing and limit the exposure of both our staff and clientele to this virus, we are making the following changes:

 

  • We are currently not taking appointments for ancillary services or procedures unless it has been otherwise medically directed. No appointments for nail trims, anal gland expression, ear plucking, ear cleaning, Softpaw applications, baths, grooms, etc. until the COVID-19 exposure risk has been greatly reduced. These procedures will be available to those who have existing medical or wellness appointment examinations. We will continue to schedule appointments for wellness evaluations if we are able to do so, but appointments for pets with a medical problem will be our priority.

  • To help us maintain the recommended person-to-person distance from our clientele in our small exam rooms, only one person will be allowed in the room with their pet during the examination. Unless otherwise directed, we ask that you refrain from touching or handling your pet while we are handling and examining them to decrease inadvertent contact. If there are multiple members of your party, they will be asked to remain in the vehicle or if feasible in our lobby separated (preferable 6 ft away) from the front desk and away from other clientele.

  • For those who would otherwise be unable to adhere to the one person limit in exam rooms (parents with small children who cannot be separated, those with medical disability requiring assistance, etc), we ask that you call from the parking lot upon arrival for your appointment, where we will take a detailed history by phone. Afterward, a staff member will come to your car to take your pet inside for examination. All cats must be inside a secure carrier and all dogs will be taken into the hospital using OUR leashes. Any animal that is not properly secured or cannot be handled by our staff will not be permitted for examination.

  • In the interest of limiting the exposure of others, any client that has been exposed to COVID-19 or to anyone with an illness or if you have ANY symptoms of illness but has an existing appointment, we ask that you call to reschedule your appointment. We will continue to maintain our hospital’s cleanliness with antibacterial and antiviral chemicals as always in accordance to veterinary guidelines for disease control, but additional attention will be provided to commonly touched items such as chairs, benches, door handles, etc during this time. Magazines and candy dishes will be removed from the lobby until the risk of disease transmission has been reduced.

 

Thank you for your patience. We apologize for any inconvenience but feel it is important to remain vigilant during these uncertain times.

 


Welcome to River Ridge Veterinary Hospital. We are a full service animal hospital providing comprehensive healthcare services to pets in Clemmons, Lewisville, Winston-Salem and the surrounding areas. We offer a wide variety of medical, surgical and dental services in our veterinary hospital.  We provide complete care for our patients.

 

Our veterinary hospital is well equipped with advanced equipment and technologies to provide the highest standard of care for your pet. Our 6,000 square-foot, state-of-the-art facility provides comprehensive in-house testing for accurate diagnosis, x-ray, surgical services, dental services, pharmacy, and more. In addition, we offer pet boarding (during the week only), day care and bathing.

 

At River Ridge Veterinary Hospital we are committed to providing quality care at every stage of your pet's life. From routine preventive care for your pets to early detection and treatment of a wide range of conditions and diseases and surgical care, we have the expertise to provide the care your pet needs at every stage of life.

 

 

Please browse our website to learn more about our hospital and the services we provide for companion animals. Read information in our Pet Library, view videos, take a virtual tour of our veterinary hospital, read testimonials, and find details about upcoming events.


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